PONY STONE

shipping

destination country : worldwide

order	service	destination	shipping cost	estimated delivery
domestic	ems thailand	thailand	100 THB	3-7 business day
international	dhl express	asia & australia	us$ 50	3-15 business days
		usa & canada	us$ 60
		uk & europe	us$ 70
		row	us$ 120

*KINDLY NOTE THAT DELIVERY TO RURAL ADDRESSES CAN RESULT IN LONGER DELIVERY TIMES.

You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.

All orders are shipped with EMS or DHL requires a signature upon delivery.

TIMING OF ORDERS TO BE SHIPPED

Processing may take 1-3 business days. All orders will ship every Tuesday, excluding public holidays within Thailand.

DOMESTIC DELIVERY

Please allow 3-7 days for your packages to arrive.

INTERNATIONAL DELIVERY

Please allow 3-15 business days for your packages to arrive.

*Please note holidays may impact the above shipping timeframe.

TAX AND DUTIES

Orders outside Thailand will be shipped on DDU (Delivery Duty Unpaid) basis, meaning that customer are liable for all possible import duties, customs and taxes. The price may vary depending on destination countries.

INTERNATIONAL CUSTOMS HOLDS

Estimated delivery times do not include any customs delays or holds.

IMPORTANT INFORMATION

All orders are fully traceable through our Website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability.

returns

**International orders cannot be Returned and Exchanged.

PONY STONE has a 5-day return policy: you have 5 days from when your order is delivered to ship/postmark it back to our return center for a refund.

RETURN AND ITEM

IF YOU WISH TO REQUEST A RETURN FOR ANY ITEMS, PLEASE CONTACT US AT [email protected] YOUR ORDER NUMBER.
AFTER WE HAVE ACCEPTED YOUR REQUEST, PLEASE PLACE THE ITEM(S) IN THE ORIGINAL SHIPPING BOX, OR ANY OTHER SOLID CARTON BOX, AND CLOSE THE BOX AND TAPE IT SECURELY. WE RECOMMEND YOU TO USE A RELIABLE AND TRUSTWORTHY COURIER SERVICE TO SEND THE PACKAGE BACK TO US.

EXCHANGE

Unfortunately, Ponystone.com only accept returns at this moment. If you want to exchange your item(s), you must return your original order and place a new order.

REFUND

Refunds for all transactions will be issued to a credit voucher code which will be expired 30 days after issued.
Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received and processed.
Please note that it is always necessary to have received the merchandise prior to requesting a refund.

FAULTY ITEMS

If you believe an item you have purchased is faulty, please contact us immediately at [email protected] and let us know as many details as you can about the fault. We will then request images of the fault before providing you with an outcome.

WARRANTY

Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal. Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time.

IMPORTANT INFORMATION

Please note, we only process returns that were purchased via the online store.
We are unable to provide refunds for change of mind returns. Change of mind includes any reason other than where an item is assessed as faulty by us, including instances where a style didn’t suit you or did not fit how you wanted or expected it to.
Underwear and accessories cannot be refunded or exchanged.
Item(s) must be returned in original condition: unworn, unwashed, undamaged and unused.
Item(s) must have all original tags still attached.
Item(s) purchased during a promotional sale period cannot be refunded or exchanged.
Item(s) returned to us in a non-sellable condition, will not be refunded and may sent back to you.
We have the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address on the original order.