|order||service||destination||shipping cost||estimated delivery|
|domestic||ems thailand||thailand||free||3-7 business day|
|international||dhl express||asia & australia||us$ 50||3-15 business days|
|usa & canada||us$ 60|
|uk & europe||us$ 70|
You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.
All orders are shipped with EMS or DHL requires a signature upon delivery.
Processing may take 1-3 business days. All orders will ship every Tuesday, excluding public holidays within Thailand.
Please allow 3-7 days for your packages to arrive.
Please allow 3-15 business days for your packages to arrive.
*Please note holidays may impact the above shipping timeframe.
Orders outside Thailand will be shipped on DDU (Delivery Duty Unpaid) basis, meaning that customer are liable for all possible import duties, customs and taxes. The price may vary depending on destination countries.
Estimated delivery times do not include any customs delays or holds.
All orders are fully traceable through our Website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability.
**International orders cannot be Returned and Exchanged.
PONY STONE has a 5-day return policy: you have 5 days from when your order is delivered to ship/postmark it back to our return center for a refund.
If you believe an item you have purchased is faulty, please contact us immediately at [email protected] and let us know as many details as you can about the fault. We will then request images of the fault before providing you with an outcome.
Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal. Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time.